SERVICE COORDINATOR | DISABILITY | LEVEL 4

Permanent position | Full time | Cherrybrook Location

• Lead daily operations in a busy day service environment

• Coordinate staff, rostering, and service delivery flow

• Drive quality, safety, and participant outcomes

Your Impact

‍‍This is a hands-on coordination role in a busy day service where no two days are the same. You’ll be right in the daily flow—ensuring participants are supported, staff are in place, and the service runs safely and consistently.

The Role‍ ‍

Working alongside another Service Coordinator and the Day Service Manager, you’ll help maintain the operational rhythm of the service. This is not a back-office role—you’ll be active in staffing, service delivery, and real-time problem solving. ‍

You’ll know what good looks like in a busy disability service and be confident responding to whatever the day brings.

What you’ll be doing:

• ‍‍Coordinating daily service delivery and staff coverage

• Managing rosters and responding to changes as they happen

• Supporting and guiding Support Workers and Senior Support Workers

• Keeping participant plans, notes, and documentation up to date

• Handling incidents, issues, and escalation calmly and quickly

• Working closely with families and stakeholders where needed
  

The Organisation

Inala Disability Services has over 60 years’ experience supporting people with disability to build independence, confidence, and opportunity.

Widely recognised for its inclusive, person-centred approach, Inala employs more than 280 staff supporting around 200 clients across its services.

For further details regarding Inala please visit  https://inala.org.au/

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What You Bring

You are already working as a Service Coordinator in a busy day service and understand the pace that comes with it. You are calm under pressure, organised, and confident making real-time decisions to keep services running smoothly.

You know how to support staff, manage competing priorities, and keep participants at the centre of your work.

Specifically, you have:

• Experience as a Service Coordinator in disability day services

• Strong understanding of day-to-day service operations

• Confidence managing rosters, staffing, and service flow

• Experience handling incidents, escalation, and fast-moving priorities